SITA (the world’s leading specialist in air transport communications and information technology) has published its 2018 report about air transport luggage management. According to the "Baggage Report", the number of incidents or handling errors has dropped by 70% since 2007. The company has announced major innovations for 2018, which will further improve the traceability of baggage.
Arriving at your holiday destination and realising that your luggage has been lost in transit: regular air travellers are no strangers to this misfortune.
However, according to the 2018 SITA report about airline luggage handling, the number of incidents or handling errors has dropped by 70% since 2007, to the record rate of 5.57 bags per 1,000 passengers in 2017. "Over the last decade, the whole sector has been constantly improving how it handles its passenger luggage,” says a representative from the specialist in air transport innovations.
More efficient technologies
This clear improvement may be explained by the major technological advances made to guarantee the safety and monitoring of baggage. “Over the last ten years, all companies have started using new technologies to offer better baggage handling services,” says Barbara Dalibard, CEO of SITA.
The trend is set to become stronger over the next few years, thanks to new services such as real-time notifications, self-service bag-drop and automatic luggage tracking. Data sharing throughout the chain will be decisive. In the long term, the aim is that no bags will be lost.
2018 will be a turning point
"The year 2018 will be a turning point for the whole sector, which is incorporating more and more innovative technologies to guarantee the safety and tracking of luggage,” states the report. SITA believe that passengers will “benefit greatly” from these improvements over the next two years. According to the report, several airlines (Delta, Qatar, Alitalia) and airports (Miami and Nassau) have already got the ball rolling by adopting several of these technologies.
The financial stakes are high for all air industry stakeholders. Despite the lower incident rate, baggage mishandling cost them a total of 1.85 billion euros in 2017. "Tracking luggage from end to end is an investment that should enable the various airlines to significantly optimise their operational costs,” states SITA.
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