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Dubaï - Émirats arabes unis, Apr 16, 2018,  by Allianz Partners Business Insights

Emirates tests virtual reality in its Dubai airport lounges

Virtual reality headsets are currently being made available by Emirates Airlines in its lounges at Dubai Airport, to give its clientele an "immersive cinematographic experience".


Since the end of March, travellers at Dubai international airport have been able to test Skylight cinema headsets. This trial will continue to run until the end of April in the Business Class lounge in Hall B, before moving to the First Class lounge in May – all free of charge courtesy of Emirates Airlines.

The system is set to be extended to all the airline’s Dubai lounges "if the tests go well", according to


Immersive cinematographic experience


The Skylight cinema headsets, which weigh less than 120 grammes each, are fitted with a fixed screen with a wide-angled field of vision and are designed for 2D and 3D content. They provide the user with an immersive Full HD vision experience thanks to their integrated audio system.

Emirates customers have a wide choice of 2D and 3D films, documentaries, box sets and 360-degrees movies. Alien: Covenant, Batman v Superman: Dawn of Justice, Boss Baby and episodes from documentaries such as Planet Earth and Cosmos are all available.


Improve the customer experience "both on the ground and in the air"


The airline has indicated in a press release that this experiment with innovative headsets "was part of Emirates Airlines’ continued commitment to improving the customer experience both on the ground and in the air". First and business-class passengers as well as Emirates Skywards Silver, Gold and Platinum members have free access to the Emirates First and Business Class lounges in each of the three terminals – A, B and C – at Dubai international airport. Emirates Skywards Blue members can also use the lounges provided that they pay to go in.

If the experiment has a positive outcome in the seven lounges in Dubai, Emirates – whose network of airport lounges is said to be the largest in the world – is set to make it available in its 34 other lounges around the world.


New range of luxury services


The availability of Skylight headsets is part of an overall strategy of improving and modernising the lounge services by Emirates, who are also offering a full free bar service in their Emirates Business Class lounge in Hall B, a new range of haute cuisine devised on-site by Emirates chefs, a wine cellar, charging booths for smartphones, a shoe-shine service, showers, a spa and a play area for children with arcade- quality games.

Travellers can also enjoy the benefits of a health centre with Voss mineral water offering healthy food and drinks, a barista experience in partnership with Costa Coffee and a Moët et Chandon champagne lounge serving four different vintages, all free of charge.


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